FAQs

Shipping & Delivery

Orders within Switzerland and Liechtenstein totalling under CHF15 are charged at CHF1.90, orders totalling over CHF15 are shipped free of charge.

Orders are packed and dispatched within 1-3 business days of the order being placed, unless explicitly communicated via our homepage that we are on holiday. 

Orders are sent via Swiss Post and have an expected delivery frame of 1-3 business days from dispatch.

If you have any questions regarding shipping or are placing a large order and would like an upgrade to tracked shipping, please email us directly: hello@thekindest.ch

Do You Ship Internationally?

Thank you so much for your support! Please visit our Etsy store here for international orders.

Returns & Refunds

Please visit here for our returns policy information.

Payment

We currently accept major credit cards, Apple Pay, PayPal and Prepayment via Bank Transfer (Choose your option at checkout).

We are working on adding more payment options to our store, for TWINT options please drop us an email: hello@thekindest.ch

The Kindest Design Studio & The Environment

All of our products are intended to spread happiness and joy, whilst staying kind to the environment, we use FSC certified and recycled materials, and our printed products are produced using environmentally friendly, alcohol free printing within the EU & Switzerland. 

We do not use any plastic when packaging our products and only use recycled products where possible. 

For more information on individual items please contact us directly: hello@thekindest.ch

Design Services

Are you looking for custom design services? We offer a range of services from branding and corporate design to wedding and events! Please visit www.yasmindesignsthings.com or email us directly: hello@yasmindesignsthings.com

Wholesale & Stockist

If you are interested in stocking any of our items in your store, please send us an enquiry to: hello@thekindest.ch

We look forward to working with you!